gtgt99 Privacy Policy

1. Data Controller & Scope

gtgt99 operates as the data controller for all personal information collected through the gtgt99 platform, including the website at gtgt99.net and any associated mobile-optimised interfaces. As the data controller, gtgt99 is responsible for determining the purposes and means by which your personal data is processed, and for ensuring that all data handling practices meet the standards described in this Privacy Policy.

This Privacy Policy applies to:

• All visitors who browse the gtgt99 website, whether or not they hold a registered account.
• All registered players with an active gtgt99 account, regardless of their activity status.
• Any individual who contacts the gtgt99 support team via email or any other channel.
• Any individual who participates in a gtgt99 promotion, competition, or survey.

This policy does not apply to third-party websites or services that may be referenced on the gtgt99 platform. Where gtgt99 links to third-party content, those third parties operate under their own independent privacy policies, for which gtgt99 accepts no responsibility.

If you have questions about how gtgt99 handles your personal data, you may contact the privacy support team directly at [email protected]. We aim to respond to all privacy-related enquiries within 72 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

2. Information We Collect

gtgt99 collects personal information only where it is necessary to provide our services, comply with legal obligations, or improve the player experience. We do not collect more data than is required for these stated purposes. The categories of information we collect are as follows:

2.1 Information You Provide Directly

• Registration details: Full name, date of birth, mobile number, and email address provided when you create a gtgt99 account.
• Identity verification documents: Copies of your National Identity Card (NID), passport, or other government-issued photo identification submitted as part of the KYC process.
• Proof of address documents: Utility bills, bank statements, or other official documents confirming your residential address in Bangladesh.
• Payment information: The mobile banking account number (bKash, Nagad, Rocket, or Upay) or bank account details you register for deposits and withdrawals. Full payment credentials are never stored by gtgt99 — they are processed directly by the payment provider.
• Support communications: The content of any messages you send to the gtgt99 support team at [email protected], including attachments.
• Promotion entries: Any information you submit when entering a gtgt99 promotion, competition, or survey.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, links clicked, game sessions played, bet amounts, and navigation paths through the gtgt99 platform.
• Session data: Login timestamps, session duration, logout events, and account activity logs used for security monitoring and fraud prevention.
• Cookie and tracking data: Data collected via cookies and similar technologies as described in Section 4 of this policy.
• Geolocation data: Approximate geographic location derived from your IP address for the purposes of compliance verification and fraud prevention. gtgt99 does not collect precise GPS-level location data.

2.3 Information from Third Parties

In limited circumstances, gtgt99 may receive supplementary personal information about you from third-party sources, including:

• Payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank) confirming the outcome of a transaction.
• Identity verification service providers used to validate documents submitted during KYC.
• Fraud detection partners who alert gtgt99 to suspicious account activity patterns.

Any information received from third parties is handled with the same level of care as information you provide directly, and is used only for the purposes stated in this policy.

3. How We Use Your Data

gtgt99 processes your personal data for clearly defined purposes, each of which has a lawful basis. The table below summarises the primary purposes for which your data is used and the corresponding legal basis for each:

gtgt99 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or establishing a new lawful basis. You may withdraw consent for marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

4. Cookies & Tracking Technologies

The gtgt99 platform uses cookies and similar tracking technologies to ensure the website functions correctly, to remember your preferences, and to analyse how players use the platform so that we can continually improve it. A cookie is a small text file placed on your device by the web server when you visit a website. Cookies do not contain executable code and cannot carry viruses.

Categories of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic operation of the gtgt99 platform. These cookies enable you to navigate the website, log in to your account, and maintain your session. They cannot be disabled without impacting core platform functionality.
• Performance & Analytics Cookies: Collect anonymised data about how visitors use the gtgt99 website, including which pages are visited most frequently and how users navigate between sections. This information helps gtgt99 identify performance bottlenecks and improve the user experience.
• Functionality Cookies: Remember your language preferences, display settings, and other personalised choices so that you do not need to reconfigure them on each visit.
• Security Cookies: Support fraud detection and account security functions, including session integrity checks and anomaly detection.

Managing Cookies

Most web browsers allow you to manage cookie preferences through the browser settings menu. You can typically choose to block all cookies, block third-party cookies only, or delete existing cookies. Please note that blocking strictly necessary cookies will prevent you from logging in to your gtgt99 account and may cause other core features to malfunction.

For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser provider. gtgt99 does not use advertising or cross-site tracking cookies.

5. Sharing & Disclosure of Data

gtgt99 treats your personal data with the utmost confidentiality. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Service Providers and Processors

gtgt99 engages carefully selected third-party service providers to help us deliver our platform and related services. These providers act as data processors on gtgt99's behalf and are contractually required to handle your data only as instructed by gtgt99, to maintain appropriate security standards, and to never use your data for their own purposes. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to facilitate deposits and withdrawals.
• KYC and identity verification providers: Third-party verification services used to validate identity documents submitted during account registration.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe, whose platforms may receive a session token and player identifier to launch their games. These providers do not receive your full personal profile.
• Fraud prevention and cybersecurity providers: Services that monitor for account takeover attempts, suspicious betting patterns, and other security threats.
• Cloud hosting and infrastructure providers: Secure server infrastructure used to host the gtgt99 platform and store data.

5.2 Legal and Regulatory Disclosures

gtgt99 may disclose your personal information to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, a court order, or a legally binding government directive. gtgt99 will disclose only the minimum information required to satisfy the legal obligation and, where permitted by law, will notify the affected account holder that such a disclosure has been made.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a material part of gtgt99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it, with reasonable advance notice where possible.

6. Data Retention

gtgt99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to maintain accurate financial records, and to comply with applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account registration and for a minimum of 5 years following account closure, in line with standard financial record-keeping requirements.
• Transaction records: All deposit and withdrawal records are retained for a minimum of 5 years following the date of the transaction.
• KYC documents: Retained for a minimum of 5 years following the closure of the associated account or the completion of the most recent verification check, whichever is later.
• Support correspondence: Retained for 2 years from the date of the last interaction, unless the correspondence relates to an ongoing dispute or regulatory matter, in which case it is retained until that matter is fully resolved.
• Cookie and analytics data: Aggregated analytics data is retained for up to 24 months. Individual session logs used for security purposes are retained for 12 months.
• Marketing preferences: Records of your consent or opt-out status are retained for the lifetime of your account and for 2 years following account closure.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymisation is used, the resulting data may be retained indefinitely for statistical and analytical purposes.

7. Your Data Rights

As a gtgt99 player, you hold the following rights in relation to your personal data. gtgt99 is committed to honouring these rights promptly and without undue complexity. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Data Rights Request".

Right of Access

You have the right to request a copy of the personal data gtgt99 holds about you, together with information about how it is being used. We will provide this information within 30 days of receiving a verified request, free of charge for the first request in any 12-month period.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly from within your gtgt99 account settings panel. Changes to identity-critical information (such as your registered name or date of birth) require re-verification via the KYC process.

Right to Erasure

You may request that gtgt99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you have objected to processing and there is no overriding legitimate interest. Please note that certain data must be retained for legal and regulatory compliance purposes and cannot be erased upon request.

Right to Restrict Processing

You may request that gtgt99 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered.

Right to Data Portability

Where processing is based on your consent or on a contractual relationship, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that this data be transmitted directly to another data controller where technically feasible.

Right to Object to Marketing

You have the absolute right to opt out of receiving marketing communications from gtgt99 at any time. To unsubscribe, email [email protected] with "Unsubscribe" in the subject line. Withdrawal of marketing consent does not affect your ability to use the gtgt99 platform.

8. Security Measures

The security of your personal data is a top priority at gtgt99. We implement a layered set of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the gtgt99 platform is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted data storage: Personal data and KYC documents stored on gtgt99 servers are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within gtgt99's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo background screening and regular data-protection training.
• Two-factor authentication (2FA): Players are strongly encouraged to enable two-factor authentication on their accounts as an additional layer of protection against unauthorised access.
• Continuous monitoring: Automated security systems monitor the gtgt99 platform 24 hours a day, 7 days a week for anomalous activity, intrusion attempts, and account takeover patterns.
• Regular security audits: The gtgt99 platform undergoes periodic independent security assessments to identify and remediate potential vulnerabilities.

While gtgt99 takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, gtgt99 will notify affected players and relevant authorities in accordance with applicable legal requirements.

You are responsible for maintaining the security of your own account credentials. Do not share your gtgt99 password with anyone. If you believe your account has been compromised, contact [email protected] immediately.